FAQ
What does EIR sell?
We sell food storage canisters, including electric vacuum coffee canisters in glass and stainless steel, and glass storage jars with sculpted stainless steel lids.
Which sizes are available?
Our current electric vacuum coffee canisters include 0.7 L and 1.2 L options. Our glass jars with sculpted stainless steel lids include 500 mL and 750 mL options. Check the selected product page for its capacity, dimensions, materials, and included items.
Do all canisters have an electric vacuum function?
No. Electric vacuum functionality applies only to products specifically described as electric vacuum canisters. The glass jars with sculpted stainless steel lids are listed separately.
Are the containers dishwasher, microwave, oven, or freezer safe?
Follow the care instructions for the specific product and each of its components. Do not assume that a jar and its lid have the same care requirements. An electric lid should only be cleaned or used as its instructions permit. Contact us before ordering if a particular use is important to you.
Where do you ship?
We ship to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
How much is shipping?
Standard shipping is free ($0), with no minimum purchase, within our delivery area.
How long will my order take?
Processing takes 1-2 business days, followed by 3-7 business days in transit. Estimated total delivery is 4-9 business days. Business days exclude weekends and U.S. federal holidays. Orders received after 6:00 PM (UTC-5) begin processing on the next business day.
How do I track my order?
We email tracking information after dispatch. Tracking activity can take 24-48 hours to appear. We use USPS, DHL, UPS, or FedEx, depending on the shipment.
Can I change or cancel an order?
Contact us within 24 hours of placing it. We will try to help, but changes and cancellations are not guaranteed once processing or dispatch has begun.
Can I return an item?
You may request a return within 30 days after delivery. Change-of-mind items must be unused, clean, and complete. Contact us before shipping the return. We do not charge a restocking fee.
Who pays return shipping?
You pay for change-of-mind returns.
What if my item arrives damaged or incorrect?
Please contact us within 3 days after delivery with your order number and photographs if possible. This request helps us resolve the problem promptly and does not remove your 30-day return rights or rights under applicable law.
When will I receive my refund?
Approved refunds are returned to the original payment method within 5 business days after approval. Contact us if the refund has not arrived by then.
Do you offer exchanges?
We do not offer direct exchanges. You can request an eligible return and place a new order.
Which payment methods can I use?
Checkout displays the methods currently available. Options may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay.
How can I reach you?
Email service@aieir.app or call +1 406-410-3727. Customer service is available Monday-Friday, 9:00 AM-6:00 PM (UTC-5), excluding U.S. federal holidays.